Support
Guides for buffering, login issues, device fit and multi-device watching.
Stuck on a Fire Stick? New to IPTV apps? Message us through the contact form — or browse the support guides for buffering, login and device fit.
Contact support →Refunds follow the published policy, including eligibility and exclusions. We prefer fixing a setup problem before a refund is considered.
Read refund policyThe checklist in order of likelihood, starting with the two causes that account for most cases.
What to check when the details are rejected, and why this is usually a typing problem rather than an account one.
What runs well, what runs poorly, and the handful of cases where the answer is no.
How simultaneous viewing works, what happens at the limit, and how to switch devices.
Restart the device. It resolves more sudden failures than anything else and takes half a minute. If the problem survives a restart, it is worth reporting.
Four details resolve most cases without a back-and-forth:
That last one matters more than people expect. A new router, a firmware update or a house move explains a surprising share of sudden problems.
Straight answers on legality,
devices, trials and refunds.
IPTV technology itself is legal. You are responsible for using the service in line with UK law and the terms of any content providers. We sell a prepaid streaming subscription — ask us if you need clarity before ordering.
Send us the four details above and we will pick it up from there. Include the channel name if it is specific to one.
Start with the buffering checklist for stalling video, or multiple devices help when you hit a stream limit. Buyers looking for more concurrent streams should use multi-device packages.
Pick a prepaid plan or request a free trial — we’ll confirm the details when we reply.
