Frequently asked questions

After payment is confirmed, activation is usually the same day. We send login or playlist details and can walk you through setup — see the setup guide for the install path.

Single-device plans allow one concurrent stream. Multi-device plans cover 2, 3 or 4 concurrent streams for twelve months — see multi-device packages and our device guides.

No. Plans are prepaid for a fixed period. When time is up, you decide whether to renew — nothing renews in the background. See current prices.

Yes — a free trial is available on request. We confirm the length when we reply, so we don’t invent a fixed duration on the site. Request a trial.

There is a 30-day refund policy — terms apply. Eligibility and exclusions are in the full refund policy. Contact support if you need help first.