Four steps from order to first stream — plus help when you get stuck.
4KULTRA HD
HD, Full HD and 4K where the source allows
Picture quality depends on the channel or title and your broadband.
Playback still depends on the source and your
connection, especially on busy evenings.
Picture quality depends on the channel or title and your broadband.
Playback still depends on the source and your
connection, especially on busy evenings.
Mistyped details. Television keyboards drop characters when you move quickly, and details are case-sensitive. Before deciding something is wrong with the account, retype the field slowly and check it character by character.
Judging speed during the first load. The first time the app opens it pulls in the full channel list and programme guide. That is the slowest thing it will ever do. Let it finish before forming an opinion.
Testing that it worked
Open a popular channel rather than an obscure one, and leave it running for two or three minutes. A busy channel is the honest test: it exercises the connection properly and it is the sort of thing you will actually watch.
If it plays cleanly, you are done. If it does not, start with the buffering checklist — and if the problem is getting in rather than playing, see account access.
Setup questions
FAQ
Questions before you order
Straight answers on legality, devices, trials and refunds.
IPTV technology itself is legal. You are responsible for using the service in line with UK law and the terms of any content providers. We sell a prepaid streaming subscription — ask us if you need clarity before ordering.
After payment is confirmed, activation is usually the same day. We send login or playlist details and can walk you through setup — see the setup guide for the install path.
Single-device plans allow one concurrent stream. Multi-device plans cover 2, 3 or 4 concurrent streams for twelve months — see multi-device packages and our device guides.
No. Plans are prepaid for a fixed period. When time is up, you decide whether to renew — nothing renews in the background. See current prices.
Yes — a free trial is available on request. We confirm the length when we reply, so we don’t invent a fixed duration on the site. Request a trial.
There is a 30-day refund policy — terms apply. Eligibility and exclusions are in the full refund policy. Contact support if you need help first.
Want the steps for your exact device?
Tell us what you are setting up on and we will send the guide written for that model rather than a generic one.