Contact & order

What you can contact us about

• Ordering a prepaid single-device or multi-device package
• Requesting a free trial before you commit
• Setup help on Fire Stick, Smart TV, phone or computer
• Questions about an existing prepaid subscription

What to include

Your name, a working email address, and the intent that matches your request (order, trial, support or question). For orders, say which plan you want and the main device you watch on. For support, describe what you see on screen and which device you are using.

If you have not chosen a package yet, open the plans and prices page first, then return here with the package pre-filled.

After a paid order

Paid orders create a WooCommerce order record. We confirm payment details and activate the prepaid package — usually the same day after payment is confirmed. Login or playlist details are sent to the email you provide.

After a trial request

Trial and support messages are handled as enquiries (not paid checkout). We reply to confirm whether a trial can be arranged and what you need to test it on your device. We do not invent a fixed public trial length on the site.

How support requests are handled

We read every enquiry and reply by email. For common issues, check the support guides and setup guide while you wait — many buffering and login questions are covered there.